Code of Conduct

RESPECT AND UPHOLD PUBLIC LAWS THAT GOVERN MY WORK

Know and abide by the laws and regulations that govern my profession or industry and that of my clients.
Encourage all clients to respect and uphold laws and regulations.
Ensure all contractual dealings are conducted fairly and in compliance with the law.

BE HONEST IN CONDUCTING MY BUSINESS

Strive to create an environment in which others feel safe to tell the truth.
Be honest and accurate in my communications and in my conduct particularly when describing my knowledge, experience and expertise to clients and when promoting my services.
Maintain a transparent line of communication and fully disclose all potential and actual conflicts of interest.
Present contracts that are clear, unambiguous and transparent to prospective clients and fully disclose potential costs within the defined scope of work to the client before beginning an assignment.
Obtain client’s prior written consent before accepting commissions, remuneration, or other benefits from a third party in connection with the recommendations regarding my client’s business.

RESPECT THE CONFIDENTIALITY OF INFORMATION GAINED THROUGH MY WORK

Disclose confidential information only with written authorization or when required by law.
Protect confidential information, services, and products, including after the professional relationship has ended.

ACT FAIRLY

Serve the interest of my client through fair, honest, and courteous dealings that help advance the Association Profession and consultancies.
Represent my client at all times in a manner that reflects positively on the organization.
Hold foremost the interest of the clients who contract with me and the industries or professions they represent; faithfully executing my duties and never using my position for undue personal gain and promptly and completely disclosing to appropriate parties all potential and actual conflicts of interest.
Avoid taking unfair advantage of another person or entity through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair dealing practice.
Remain client-focused at all times and provide services as presented.
Provide clients with all necessary information needed to make an informed decision.
Advance, support, and promote association membership and the profession of association management through word and deed.
Approach directly those persons with whom I have a conflict or disagreement, when appropriate.
Conduct myself in a professional manner in all circumstances.
Maintain and constantly reexamine my impartiality and objectivity, taking corrective action as appropriate.
Actively encourage equitable access to opportunities in association employment, membership, volunteer engagement and development, meetings events, and activities.

FOSTER AN ETHICAL CULTURE THROUGH MY WORK

Model and encourage the integration of ethics into all aspects of my firm’s work and relationships with its clients.
Pursue the objectives of my firm in ways that are ethical.
Employ practices that exemplify “Social Responsibility” as it pertains to both the human and environmental conditions.
Respect diversity and foster inclusion in all aspects of my work.
Build strong relationships with all to enable a culture of integrity and uncompromising ethics.
Inform myself about the norms and customs of others and avoid engaging in behaviors they might consider disrespectful.
Listen to others’ points of view, seeking to understand them.
Provide accurate information in a timely manner.
Make commitments and promises, implied or explicit, in good faith.

TAKE RESPONSIBILITY FOR MY CONDUCT

Exhibit professional conduct that is a credit to the ASAE, my client, and me, and strive to continually advance my knowledge and achieve higher levels of excellence in my profession.
Follow the established standards of my profession and the ASAE’s Standards of Conduct.